RETURN AND CANCELLATION POLICY

  1. RETURN AND CANCELLATION POLICY




    HOW DO I RETURN AN ITEM?
    If you are not satisfied with your purchase and wish to return an item, please contact us within 14 calendar days of receiving your order.
    Provide your order number, as well as the reason for your return. Our customer service team will review the return request and send you further instructions if the return is approved.
    Only items purchased directly from Baal Bomber will be accepted. For products purchased from authorized retailers, please contact them directly
    Returned items must be in their original packaging, including accessories, manuals and documentation
    Returned items must be unused, in the same condition that we sent them to you, and in their original packaging. Stains, folded cards, broken seals/torn plastic sheets will not be accepted. If the condition of the product returned to us is not acceptable, we reserve the right not to refund or exchange. Products that have been personalized cannot be refunded or exchanged.
    Non-returnable items include items purchased through retailers, products purchased incorrectly, and products damaged by customer mishandling. For hygiene reasons, returns of underwear, socks and swimsuits are not accepted.
    Returns made without a receipt may be refused.
    The return costs are borne by the customer.Once we receive the return package, we will check its status and, if everything is correct, we will make the complete return of your order.

    WHAT IF THE ITEMS I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED
    Did you receive a defective unit or the wrong product? Just not satisfied with your order?Contact our client attention team baalbomberspain@gmail.com Customer Service to start the return process Please include the following information

<In some cases, you may need to include a video or photo of the defective product as proof to refund or replace the product.<HOW LONG DOES THE RETURN PROCESS TAKE?Returns may take up to 14 calendar days to process from the day we receive your return. We will send you an email to confirm once your return has been processed.

 

For returned items, a full refund will be credited for defective products. For non-defective items, the refund excludes all shipping and handling fees.

The expenses corresponding to return shipments will be borne by the consumer.
CUSTOM MADE ITEMS CAN NOT BE RETURNED 

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of receipt of the returned item or cancellation request. Contact the card-issuing bank if you have questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact your bank or credit card company. It may take some time before the refund is posted to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Be sure to provide your order number and the modification you wish to make and we will confirm once the modification has been made.Please note that any order that has already been packed or shipped cannot be be modified or cancelled.The cancellation of the order must be made within a period of less than 1 hour from the placing of the order. We start processing all orders 2 hours after the customer places the order. Otherwise, the customer must wait until the order arrives to start the return process.

PRESALE ORDERS CANNOT BE CANCELLED

 

if we receive a product and we have to pay taxes we will discount from the refund.