If you want to return an item

Just email us within 14 days of receiving your order.

Tell us your order number and the reason for the return — simple.

Return shipping costs (and any taxes, duties or courier fees) are the customer’s responsibility.

What can be returned?

• Items must be unused, unworn, and in perfect condition.
  
• Everything must come back in its original packaging — tags, accessories, documentation, the works.
  
• If an item arrives back to us in a condition that we cannot resell, we cannot issue a refund.
  

Non-returnable items

• Custom-made items
  
• Items bought through third-party retailers
  
• Products damaged by misuse
  

Defective or wrong item?

Email us and we fix it.

Send a photo or video if needed — we’ll replace or refund it once confirmed.

Refund timing

Once we receive and approve your return, we’ll refund you to your original payment method.

Banks may take up to 14 business days to show the credit.

Order changes & cancellations

Need to modify or cancel?

Email us within 1 hour of placing the order.

Once your order is being prepared or shipped, we can’t cancel it — you’ll need to wait for delivery and start a return.

Presale items cannot be cancelled.

Important

If your return arrives with unpaid customs, duties or fees, these amounts will be deducted from your refund.

Defects or irregularities upon delivery

The customer shall have a maximum period of 24 hours from the time of receipt of the product to report any visible defect, transport damage, or irregularity in the condition of the item.

The claim must be submitted through the company’s official customer service channels, providing photographic evidence or any other information necessary to assess the case.

After the 24-hour period has elapsed, claims for visible defects or transport damage will not be accepted, and it will be understood that the product was received in proper condition.

Any subsequent damage or deterioration may be considered the result of use, handling, or storage by the customer and therefore shall not be attributable to the company.

The company reserves the right to evaluate each case and determine whether replacement, repair, or any other applicable solution is appropriate in accordance with this policy.

Legal Notice (EU Law)

This policy applies only to the notification of visible defects or transport damage upon delivery.

In accordance with Directive (EU) 2019/771 on the sale of goods, consumers in the European Union retain their mandatory legal guarantee rights, which cannot be limited by this policy.

These statutory rights apply independently of the 24-hour notification period